Detailed information
| Type: | Training |
|---|---|
| Method: | In a classroom |
| Accreditation: | A Certificate of Attendance available on request. |
| Prepares for: | Delegates are shown how to manage their business relationships effectively. At times, it may be necessary to stand firm on an issue. The course ensures that the situation is managed so that neither personal conflict nor tension is allowed to get out of control. Delegates learn how to: • Stand firm in a diplomatic and constructive way • Understand their own behaviour and its effect on others in the workplace • Recognise when it is appropriate to make a stand • Differentiate between aggressive, passive and assertive behaviour, both verbal and non-verbal • Discover their own present level of aggressive, passive, or assertive behaviour • Become aware of a variety of assertiveness skills for effective communication in the workplace |
| Geared towards: | On how to manage business and workplace relationships, in particular at times of pressure or possible conflict. |
| Requirements: | None |
| Internship: | None |
| Students per class: | 10 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
How Assertive Are You?
Ascertaining how assertive, passive or aggressive your own
behaviour is at present. Using this understanding to decide
the appropriate behaviour for any given situation. How
assertive behaviour is appropriate in the workplace.
What is Assertiveness?
Understanding exactly what assertive behaviour is by
discussing the ‘signs’. How assertive behaviour helps
improve interpersonal and teamwork skills in the workplace.
How this can help levels of stress when dealing with others.
Main Types of Behaviour
Verbal and non-verbal signs of aggressive, assertive and
passive behaviour. How to recognise behaviour in yourself
and others to deal diplomatically with any situation in the
workplace.
Valuable Assertiveness Skills
Using the basics of assertive behaviour to say ‘no’ to requests.
When and how to use the ‘broken record’ technique.
Assertiveness Skills helps delegates become more assertive in the
workplace without becoming aggressive.
This workshop is a natural companion to many of our courses in
the personal development range. These include Building Successful Business Relationships and Customer Care.
Each workshop has been designed to be self-contained . They can be taken in any order.
Ascertaining how assertive, passive or aggressive your own
behaviour is at present. Using this understanding to decide
the appropriate behaviour for any given situation. How
assertive behaviour is appropriate in the workplace.
What is Assertiveness?
Understanding exactly what assertive behaviour is by
discussing the ‘signs’. How assertive behaviour helps
improve interpersonal and teamwork skills in the workplace.
How this can help levels of stress when dealing with others.
Main Types of Behaviour
Verbal and non-verbal signs of aggressive, assertive and
passive behaviour. How to recognise behaviour in yourself
and others to deal diplomatically with any situation in the
workplace.
Valuable Assertiveness Skills
Using the basics of assertive behaviour to say ‘no’ to requests.
When and how to use the ‘broken record’ technique.
Assertiveness Skills helps delegates become more assertive in the
workplace without becoming aggressive.
This workshop is a natural companion to many of our courses in
the personal development range. These include Building Successful Business Relationships and Customer Care.
Each workshop has been designed to be self-contained . They can be taken in any order.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
- Henshall Centre, Business Design Centre, 52 Upper Street, Islington N1 0QH - N1 0QHGreater London (England)
Henshall Centre Limited
The Henshall Centre was founded in 1988. We offer over 50 one and two-day workshops specialising in public relations, communication, digital PR, social media, writing, management and personal development.
All workshops offer an injection of concentrated experience. Delegates get to work on realistic case studies in small groups. Group numbers are kept below twelve to allow plenty of time for individual attention.
Workshops are usually held in our training suite in Islington, London but also as in-house workshops at a venue of the client's choice.
All workshops offer an injection of concentrated experience. Delegates get to work on realistic case studies in small groups. Group numbers are kept below twelve to allow plenty of time for individual attention.
Workshops are usually held in our training suite in Islington, London but also as in-house workshops at a venue of the client's choice.
