BPM for Managers and Analysts Overview

Understanding Business Processes

* What is a business process
* Types of business processes
* Unified Modelling Language (UML)
* Business Process Modelling (BPMN)
* Use Cases
* An Incremental Process for Modelling

Process Improvement Lifecycle

* Putting the team together
* Integration with the development lifecycle
* The process improvement lifecycle and Radical vs. incremental improvement

Defining Business Processes

* Business Use Case Diagrams
* Business Use Cases and Business Actors
* Modelling Hi-level and Group Processes
* Business Process Modelling Workshop (case study)

Mapping into System Requirements

* System Use Cases
* Mapping Actors and Use Cases
* Mapping Activities
* Mapping Business Scenarios
* Mapping Business Workers
* Mapping the Business Entity Model
* Mapping Workshop

Preliminary Process Assessment

* External factors
* Identifying core and supporting processes
* Setting up improvement targets
* Identifying customers and stakeholders

Business Process Models

* Pros and cons of different modelling techniques
* Process model components
* Intro to use case scenarios
* Business objects
* Mapping the workflow

Modelling Current Processes

* Interviews and focus groups
* Modelling conditions, triggers, events and business rules
* Levels of abstractions
* Modelling tips and techniques
* Knowing when to stop

Quantifying Processes

* Deciding what and how much to measure
* Measuring customer satisfaction
* Measuring performance
* Measuring efficiency
* Analysing Current Processes

Analysing activities

* Identifying value-added activities
* Analysing workflow patterns and constraints
* Dynamic analysis - simulation
* Identifying areas of improvement
* Modelling New Process

Generating new ideas

* Documenting alternatives
* Integrating performance measurement mechanisms
* Capturing and representing process knowledge
* Managing the modelling process

Putting the New Business Process Models to Work

* Mapping to systems requirements
* Policies and procedures manuals
* Models as tools for change management
* Process management

Selecting Methods/Tools

* Method evaluation and selection and customization
* Modelling and simulation tools
* Workflow management tools
* Intranets and Extranets
* Process and knowledge management tools

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