Communication Dynamics and Networking in Organisation

By the conclusion of the specified learning activities, participants will be able to:
 ‘Explicitly demonstrate’ that they took the necessary steps in the preparation for their oral-visual presentation
 Prepare and deliver electronic presentations
 Demonstrate their understanding of the importance of the introduction – in oral-visual presentations
 Demonstrate effective verbal and non-verbal presentation skills, during the delivery of their oral-visual presentations
 Demonstrate their ability to select the information that is relevant to the particular issues being presented, omitting the irrelevant aspects
 Exhibit their ability to select the most appropriate PowerPoint template, in line with the type of presentation they intend to deliver
 Set their PowerPoint presentation slides to automatic run, timing it to coincide with their allocated time
 Programme their presentations to provide ‘dim effect’, thereby enhancing the readability and psychological effect of the information they present  Preparing For The presentation
 Electronic Presentations
 The Presentation
 The Introduction To Your Presentation
 Avoiding Stage-fright
 Eye Contact, Posture & Other Forms Of Body Language
 Verbal Communication –
 Written Communication
 Oral communication - audibility, Intonation, Etc.
 Improving The Relevance Of Information presented
 Addressing Questions
 Designing PowerPoint Presentations
 Choosing PowerPoint Background
 Using PowerPoint Templates
 Using sound and animation, appropriately
 Adding automatic run
 Timing the presentation for automatic run
 Enhancing presentations with ‘Dim’ effect.
 Choosing the appropriate ‘Dim effect’






Module # Module Title Duration
2 Team Dynamics 1.5 Days
Objectives Contents & Concepts
By the end of the specified learning and development activities, delegates will be able to:
 Distinguish between groups and mere aggregations
 Suggest the difference in interpretation of groups and teams
 Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group
 Distinguish between task forces, committees, command groups and boards
 Suggest how informal groups might be empowered to enhance organisational effectiveness
 Distinguishing groups from aggregations
 Group solidarity
 Group cohesion;
 Team or group: A distinction
 Team dynamics
 Types of teams
 Command teams;
 Committees (temporary & Standing);
 Task Forces;
 Boards.
 Team formation
 Forming;
 Storming;
 Norming or initial integration;
 Performing or total integration
 Disbandment or adjournment
 Purpose of teams in the work-place
 Team characteristics;
 The role concept: An introduction
 How ‘true-to-life’ or realistic are the forming and norming stages of team development?
 Dysfunctional behaviour in teams
 Aggressiveness-
 Blocking
 Interfering
 Competing,
 Seeking sympathy
 Withdrawal
 Special pleading
 Inter-team conflict;
 Sources of inter-team conflict;
 Consequences of dysfunctional conflict;
 Team decision-making;
 Social identity theory
 Team building and maintenance roles: Improving team effectiveness
 Encouraging members
 Harmonising
 Standard setting
 Gate-keeping
 Determining the optimum team size
 Providing team incentives
 Encouraging conflict
 Averting groupthink
 Avoiding the risky shift syndrome
 ‘Resonation’ as an Issue in Team Development
 Employing Transactional Analysis
 Employing effective Diversity Management
 Discouraging Resonation







Module # Module Title Duration
3 Networking and Interpersonal Communication 1.5 Days
Objectives Contents & Concepts
By the end of the specified learning and development activities, delegates will be able to:
 List at least five barriers to communication in organisation, explaining how they might be averted or addressed, in order to improve communication effectiveness.
 Suggest the part that they can play in order to make the communication of their colleagues more effective.
 Propose a simple but clear definition of ‘communication networking’
 Place communication networking in an organisational context.
 Demonstrate their understanding of the specific skills and competence needed to be effective in ‘networking’ at different ‘levels’
 Demonstrate their ability to network with colleagues
 Illustrate, through role play, that they are able to effectively communicate during their ‘networking’ encounter with people outside their immediate command group
 Indicate, with confidence, their strategy for networking with ‘stranger groups’
 List at least 3 pitfalls of networking, explaining how they might be averted.
 Suggest the steps that they will take to continue to improve their confidence, particularly as it relates to networking.
 Suggest the extent to which external networking events might be valuable to individual workers and the organisation, as a whole.
 Demonstrate their internalisation ofg the fact that they can effectively network, without being aggressive.  Barriers to effective communication - e.g.:
 Filtering
 Selective perception
 Emotions
 Language
 Culture
 Miss-management of multiculturalism
 Gender differences
 Conflict between body language and spoken words
 Efforts to avert or eliminate communication barriers.
 Communication Networking: Its value and relevant issues
 Internal ‘communication networking’
 Levels and Contexts of communication networking
 Networking with Colleagues
 Inter-group networking
 Organisation-wide networking
 Stranger-group networking
 Pitfalls of networking
 Gaining confidence
 Non-aggressive networking
 Role of ‘External Networking Events’

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The Video-Enhanced On-Line Postgraduate Diploma Courses is studied in 20 Weeks, in the comfort of students’ homes. In a move away from the traditional on-line courses, and recent technology-mediated distance education, HRODC Postgraduate Training Institute has introduced a Video-Enhanced On-Line delivery. Students: