Detailed information
| Duration: | 3 Hours |
|---|---|
| Price: | Contact us |
| Type: | Training |
| Method: | Onsite |
| Prepares for: | Health and Social Care Workers |
| Students per class: | 15 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
This course has been developed to provide awareness on the subject of communication and is aimed at carers and support workers within the Health and Social Sector.
What do we mean by good communication? Does improving communication mean learning new skills, or changing the nature of the relationship between service providers and service users? Improving the quality of communication is now a key priority for health and social care: staff at all levels are expected to work in partnership with other agencies, and service users expect and demand greater equality in service provision. This course looks at communication in interpersonal, institutional and social contexts. You’ll also have opportunities to reflect on your own experiences and, by working with fellow students, analyse real-life examples and explore how practice can be improved.
Course Objectives:
This awareness course is designed to provide the learner with the essential knowledge and skills required to offer the best professional approach and best practice in Communication Procedures. Learners will:
• Gain an understanding of Communication
• Develop a clear vision about their role and responsibilities in ensuring good practice in Communication with a Person Centre Approach.
The course looks at many different aspects of Communication from its definition right through to good practice in line with Core Values and Person Centred Approach. The course covers the following areas:
• Motivating communication
• Communication techniques
• Verbal and Non Verbal communication
• Behavioural communication
• Communicating responsibly
• Hearing and Sight Problems
• Listening - Active listening , Reflective listening, Empathy
• Body language - Gestures, eye contact, facial expressions, physical space, personal touch.
• Questioning techniques - Open and Close questions Prompting and probing
• Dealing with Misunderstandings and grievances
Mode of delivery:
This course encourages delegate participation through group discussion as well as individual input through subgroup and pair work. The trainer uses a range of facilitation and presentation techniques including PowerPoint, flip-chart work and tutor-led discussion, and delegates retain a comprehensive training pack for future reference and further reading
What do we mean by good communication? Does improving communication mean learning new skills, or changing the nature of the relationship between service providers and service users? Improving the quality of communication is now a key priority for health and social care: staff at all levels are expected to work in partnership with other agencies, and service users expect and demand greater equality in service provision. This course looks at communication in interpersonal, institutional and social contexts. You’ll also have opportunities to reflect on your own experiences and, by working with fellow students, analyse real-life examples and explore how practice can be improved.
Course Objectives:
This awareness course is designed to provide the learner with the essential knowledge and skills required to offer the best professional approach and best practice in Communication Procedures. Learners will:
• Gain an understanding of Communication
• Develop a clear vision about their role and responsibilities in ensuring good practice in Communication with a Person Centre Approach.
The course looks at many different aspects of Communication from its definition right through to good practice in line with Core Values and Person Centred Approach. The course covers the following areas:
• Motivating communication
• Communication techniques
• Verbal and Non Verbal communication
• Behavioural communication
• Communicating responsibly
• Hearing and Sight Problems
• Listening - Active listening , Reflective listening, Empathy
• Body language - Gestures, eye contact, facial expressions, physical space, personal touch.
• Questioning techniques - Open and Close questions Prompting and probing
• Dealing with Misunderstandings and grievances
Mode of delivery:
This course encourages delegate participation through group discussion as well as individual input through subgroup and pair work. The trainer uses a range of facilitation and presentation techniques including PowerPoint, flip-chart work and tutor-led discussion, and delegates retain a comprehensive training pack for future reference and further reading
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
CQ3 Training
CQ3 Training provides high quality training that makes a real difference to people’s lives across the UK in care homes, nursing homes, and for domiciliary care agencies. We work with a wide range of customers from small, independent care homes to large care home groups, local authorities and the NHS. The people being cared for are our primary concern. We pride ourselves on changing attitudes in the care sector by ensuring our training is fit for purpose and considers the needs of everyone. We can provide training on a per course basis, or a long term arrangement to ensure the consistency and quality of your training.
Our business is based on a strong philosophy that the people being cared for are our first priority. We work in partnership with our customers to ensure that we can make a real impact on their staff and residents.
CQ3 Training uses a team of qualified and occupationally competent trainers who also believe in our philosophy. We can personalise our training to meet any requirement, including use of local policies and procedures.
Our business is based on a strong philosophy that the people being cared for are our first priority. We work in partnership with our customers to ensure that we can make a real impact on their staff and residents.
CQ3 Training uses a team of qualified and occupationally competent trainers who also believe in our philosophy. We can personalise our training to meet any requirement, including use of local policies and procedures.