Detailed information
| Duration: | 6 Hours |
|---|---|
| Price: | Contact us |
| Type: | Workshops |
| Method: | Short courses |
| Accreditation: | Certification |
| Prepares for: | Working in an environment where there is the potential for aggression or violence |
| Geared towards: | All front line staff in risk environments |
| Requirements: | No prior learning required |
| Internship: | None |
| Students per class: | 12 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
The Heath and Safety at Work Act imposes the requirement that the workplace must be safe:
Employers have a legal duty to ensure the work place and environment is safe
Safety at work is a state of mind
Employee and employer must recognise that the work role can sometimes be dangerous.
The Health and Safety Executive defines work related violence as
an assault or threat which occurs while the victim is/was working and was perpetrated by a member of the public
Every incident is the result of a sequence of events. The proactive employee understands and identifies the signs of potential risk and conflict before they become a real threat and will then respond in a way which will prevent the situation from escalating. An employee who can do this will greatly reduce the risks of the job.
This reduction of risk is a benefit to the employee, the employer and to others who may be involved.
There are always certain activities which will increase the possibility of anger and frustration escalating and it is important to identify when these could occur and as a result, take steps to reduce the risk of aggression or conflict.
The course will encourage employees to consider each and every situation in which they find themselves and respond accordingly.
Employees will be made aware that they can reduce the risk of conflict by developing self-awareness.
This means understanding their own reactions when they are stressed, frustrated or angry and how this may affect their behaviour when facing a threatening situation and the importance of maintaining self-control and objectivity.
Application of communication skills and conflict management
An implicit part of the course will be the candidates involvement and participation in scenarios which may commonly occur in their job role. This will allow discussions to take place to reinforce communication skills and conflict management learning. A list of scenarios will be agreed which will be used throughout the course and whilst time may not permit all of them to be used the trainer will select a range of scenarios to best suit the needs of the group.
Employers have a legal duty to ensure the work place and environment is safe
Safety at work is a state of mind
Employee and employer must recognise that the work role can sometimes be dangerous.
The Health and Safety Executive defines work related violence as
an assault or threat which occurs while the victim is/was working and was perpetrated by a member of the public
Every incident is the result of a sequence of events. The proactive employee understands and identifies the signs of potential risk and conflict before they become a real threat and will then respond in a way which will prevent the situation from escalating. An employee who can do this will greatly reduce the risks of the job.
This reduction of risk is a benefit to the employee, the employer and to others who may be involved.
There are always certain activities which will increase the possibility of anger and frustration escalating and it is important to identify when these could occur and as a result, take steps to reduce the risk of aggression or conflict.
The course will encourage employees to consider each and every situation in which they find themselves and respond accordingly.
Employees will be made aware that they can reduce the risk of conflict by developing self-awareness.
This means understanding their own reactions when they are stressed, frustrated or angry and how this may affect their behaviour when facing a threatening situation and the importance of maintaining self-control and objectivity.
Application of communication skills and conflict management
An implicit part of the course will be the candidates involvement and participation in scenarios which may commonly occur in their job role. This will allow discussions to take place to reinforce communication skills and conflict management learning. A list of scenarios will be agreed which will be used throughout the course and whilst time may not permit all of them to be used the trainer will select a range of scenarios to best suit the needs of the group.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
Ice-Training
Our Mission Statement
We are committed to providing a continuously evolving programme of training and professional development that delivers the knowledge and qualifications required to enable our learners to excel in their business and professional activities
We would be delighted to discuss your training needs in greater detail and explore how we can help to improve your business and increase your profit margins and explain how we might be of help to you.
We are committed to providing a continuously evolving programme of training and professional development that delivers the knowledge and qualifications required to enable our learners to excel in their business and professional activities
We would be delighted to discuss your training needs in greater detail and explore how we can help to improve your business and increase your profit margins and explain how we might be of help to you.
