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Conflict management training

Corporate Coach Group

Duration: 1 Day
£250
(discount for group bookings of 4 or more)
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Corporate Coach Group

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Detailed information

Type:Courses
Method:In a classroom
Prepares for:This one-day Conflict Management training course is designed to cover the following areas: AM Resolving conflicts based on poor communication • The need to act from professional principles not by your feelings or mood • The need for clear communication • How to define your meaning and avoid miscommunication • Focus on what CAN BE DONE, not on what cannot be done • Distinguish between legitimate criticism and cynicism • How to improve your listening skills PM Resolving conflicts based on poor behaviour • Remember to let them save face • How to use factual language, NOT emotionalised, highly charged language • Always prepare your message in advance • Always give them a specific "way out" of the conflict situation • Distinguish between "reasons" and "excuses" for not doing something • Watch the body language and listen for the voice tone • Learn when to compromise and when not to • Keep control of yourself
Geared towards:Some managers do not manage conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles. This Conflict Management training course will benefit those delegates that fit any of the following descriptions: • If you sometimes say to yourself "I know what I mean but I can't explain it" • If you believe that the conflicts may sometimes be based on a miscommunication • If you have to handle strong, confident characters that you find difficult to deal with • If you have to handle moody, emotional characters that you also find difficult • If you sometimes lose your temper and make the conflict situation worse - not better, by saying too much • If you leave it and just hope the situation will resolve itself • If you wait and wait and wait ....and then let rip! • If you are unsure when it is right and when it is NOT right, to compromise
Requirements:Delegates that attend this Conflict Management Course will benefit in the following ways: • You will feel more confident during all conflict situations. • You will get the best possible result from the situation with the minimum fuss, in the shortest possible time • You will avoid all the perils and costs of a badly managed conflict situation • You will feel happy to handle conflict situations involving even the most difficult people
Students per class:10

Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.

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Course program

Some managers do not manage conflict very well. Instead, they sometimes mismanage conflict and make the situation worse. Conflict in a team is inevitable and could even be beneficial, but only if it is managed according to correct principles.

On this one-day training course, you will learn exactly how to handle conflict situations and difficult people.

The purpose of this training course is to help managers interact with people in such a way as to improve productivity and create a good atmosphere. The training style is practical, interactive and keeps the delegates involved throughout the whole training.

Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.

Request information

Course location

Corporate Coach Group

Our training courses are for anyone who needs to get the best from themselves and other people.

We provide professional development courses including:
• Leadership and management training
• Personal development training
• Communication skills training
• Conflict management training
• Time management training
• Goal setting training
• Assertivensss training

Our range of flexible training methods is tailored to each individual application - including Open Courses, One-to-One Coaching, Telephone Coaching and DVD / Digital downloads.

We write our own material - therefore we are able to design specific training programmes to exactly meet your individual needs.

The emphasis is on helping you increase your confidence and to develop your personal effectiveness. These personal development training programmes are for anyone who needs to get the best from themselves and other people including
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