Consultancy Skills for Training and Development Professionals
Spectrum Training Services
Duration: 16 Hours
Contact us
(We offer discounts for charities, voluntary groups and developing countries)
Detailed information
| Duration: | 16 Hours |
|---|---|
| Price: | Contact us (We offer discounts for charities, voluntary groups and developing countries) |
| Type: | Training |
| Method: | Onsite |
| Accreditation: | Accredited by the Institute of Leadership & Management |
| Prepares for: | Designed for you if… Your role is in training and development perhaps you are a consultant, HR business partner or a training manager and you wish to develop your consultative skills to identify needs and provide client-centred tailored training solutions. |
| Geared towards: | Organisational Benefit Organisations are constantly facing the need to change. Increasingly customers are expecting training consultants to respond quickly with practical, creative solutions that are cost effective. This course will ensure you develop greater confidence to work with clients at all levels. It will enable HR and training consultants to raise their profile, extend their skills and make a real difference within the organisation by providing a valuable, effective, tailored training and consultancy service that focuses on the issue and returns the required results. |
| Students per class: | 12 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
Consultancy Skills for Training and Development Professionals
Duration: 2 Days
Designed for you if…
Your role is in training and development perhaps you are a consultant, HR business partner or a training manager and you wish to develop your consultative skills to identify needs and provide client-centred tailored training solutions.
Outcomes
You will be able to:
Select and apply a consultancy style that builds rapport
Demonstrate commercial competence
Explain how organisational culture influences solutions
Identify organisational data that is relevant to the solution
Analyse and interpret data effectively
Focus on analytical and proactive thinking to enable measurable solutions
Interact with colleagues and clients alike, developing professional relationships
Develop strategies for marketing your consultancy or in house service
Organisational Benefit
Organisations are constantly facing the need to change. Increasingly customers are expecting training consultants to respond quickly with practical, creative solutions that are cost effective. This course will ensure you develop greater confidence to work with clients at all levels. It will enable HR and training consultants to raise their profile, extend their skills and make a real difference within the organisation by providing a valuable, effective, tailored training and consultancy service that focuses on the issue and returns the required results.
What Happens?
We will explore both theoretical and practical aspects of a consultancy model. Through, exercises, case study, and self analysis designed to enable you to assess your skills and capabilities.
Course Content
What is the scope of my product or service?
Consultancy defining your service
Identifying business benefits
Being clear about your services, promoting them, choosing channels to market
Proposition design: identifying the key factors that will make a solution compelling for a client.
Addressing client objections and concerns
Developing confidence in yourself and your products and services
The Consulting Process & Contracting
Situation appraisal: Insight into the People, Politics and Potential aspects of what's going on in each part of the consulting process
Diagnosis: recognising states of readiness and preparing an approach for intervention
Critical skills for internal consultants enabling them to identify clearly what the client requirements are - and recognise that the client is often unsure or mistaken about their real needs
Preparing for and conducting client meetings
Developing a proposition jointly with a client - establishing objectives
Agreeing processes, resources, responsibilities and deliverables
Identifying criteria for success
Managing expectations
Reporting – what will be measured and how will results be communicated
Understanding clients and organisations; profiling; creating a favourable initial impact
Analysis & Diagnosis
This session explores a range of consulting tools and techniques to gather, analyse and interpret data, generate options and move towards potential solutions:
Data collection – Is / Is Not
Analysis and problem solving
5 Whys
Fishbone Technique
Pareto Analysis
SWOT
SAND
Force Field Analysis
Weighted Matrix
Action: Planning interventions to ensure you deliver timely and comprehensive solutions
Leadership & Management Skills
All consulting projects require inputs from other people – internal consultants achieve through people. Effective internal consultants encourage, motivate, persuade, influence, involve and organise others to contribute. Since internal consultants rarely have line manager authority this requires a special set of skills
Stakeholder analysis – recognising that not everyone will be on your side from the beginning and developing ways to work with allies, opponents, champions and adversaries
Understanding what really motivates people – how values drive behaviour winning hearts and minds – logic and being right isn’t enough!
Influencing and negotiating skills – you are more likely to get what you need if people want to give it to you; this session provides participants with powerful influencing techniques
Facilitating meetings: structuring, questioning, encouraging participation
Communicating with internal clients – frequency, channels, content – managing expectations and delivering bad news
Making Recommendations
Presenting Recommendations
Overcoming Resistance
Specifying Support Needs
Gaining Commitment
Barriers to change recognising them and making recommendations to overcome them
Support methods during transition
Duration: 2 Days
Designed for you if…
Your role is in training and development perhaps you are a consultant, HR business partner or a training manager and you wish to develop your consultative skills to identify needs and provide client-centred tailored training solutions.
Outcomes
You will be able to:
Select and apply a consultancy style that builds rapport
Demonstrate commercial competence
Explain how organisational culture influences solutions
Identify organisational data that is relevant to the solution
Analyse and interpret data effectively
Focus on analytical and proactive thinking to enable measurable solutions
Interact with colleagues and clients alike, developing professional relationships
Develop strategies for marketing your consultancy or in house service
Organisational Benefit
Organisations are constantly facing the need to change. Increasingly customers are expecting training consultants to respond quickly with practical, creative solutions that are cost effective. This course will ensure you develop greater confidence to work with clients at all levels. It will enable HR and training consultants to raise their profile, extend their skills and make a real difference within the organisation by providing a valuable, effective, tailored training and consultancy service that focuses on the issue and returns the required results.
What Happens?
We will explore both theoretical and practical aspects of a consultancy model. Through, exercises, case study, and self analysis designed to enable you to assess your skills and capabilities.
Course Content
What is the scope of my product or service?
Consultancy defining your service
Identifying business benefits
Being clear about your services, promoting them, choosing channels to market
Proposition design: identifying the key factors that will make a solution compelling for a client.
Addressing client objections and concerns
Developing confidence in yourself and your products and services
The Consulting Process & Contracting
Situation appraisal: Insight into the People, Politics and Potential aspects of what's going on in each part of the consulting process
Diagnosis: recognising states of readiness and preparing an approach for intervention
Critical skills for internal consultants enabling them to identify clearly what the client requirements are - and recognise that the client is often unsure or mistaken about their real needs
Preparing for and conducting client meetings
Developing a proposition jointly with a client - establishing objectives
Agreeing processes, resources, responsibilities and deliverables
Identifying criteria for success
Managing expectations
Reporting – what will be measured and how will results be communicated
Understanding clients and organisations; profiling; creating a favourable initial impact
Analysis & Diagnosis
This session explores a range of consulting tools and techniques to gather, analyse and interpret data, generate options and move towards potential solutions:
Data collection – Is / Is Not
Analysis and problem solving
5 Whys
Fishbone Technique
Pareto Analysis
SWOT
SAND
Force Field Analysis
Weighted Matrix
Action: Planning interventions to ensure you deliver timely and comprehensive solutions
Leadership & Management Skills
All consulting projects require inputs from other people – internal consultants achieve through people. Effective internal consultants encourage, motivate, persuade, influence, involve and organise others to contribute. Since internal consultants rarely have line manager authority this requires a special set of skills
Stakeholder analysis – recognising that not everyone will be on your side from the beginning and developing ways to work with allies, opponents, champions and adversaries
Understanding what really motivates people – how values drive behaviour winning hearts and minds – logic and being right isn’t enough!
Influencing and negotiating skills – you are more likely to get what you need if people want to give it to you; this session provides participants with powerful influencing techniques
Facilitating meetings: structuring, questioning, encouraging participation
Communicating with internal clients – frequency, channels, content – managing expectations and delivering bad news
Making Recommendations
Presenting Recommendations
Overcoming Resistance
Specifying Support Needs
Gaining Commitment
Barriers to change recognising them and making recommendations to overcome them
Support methods during transition
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Spectrum Training Services
Spectrum Training Services specialise in providing flexible learning and development solutions.
Established in 1998 Spectrain is dedicated to creating flexible competency based learning and development solutions to enable organisations to maximise their potential
Our blended learning programmes offer a high impact, cost effective method of addressing major corporate initiatives. We know that different challenges require distinct solutions, and the key to a successful and flexible solution is in selecting the most effective combination of media and delivery methods to create the greatest business impact at the lowest possible cost.
Spectrain are Certified Learning Practitioners, Fellows of The British Institute For learning & Development and Recognised BY The ILM as Providers of Training
Established in 1998 Spectrain is dedicated to creating flexible competency based learning and development solutions to enable organisations to maximise their potential
Our blended learning programmes offer a high impact, cost effective method of addressing major corporate initiatives. We know that different challenges require distinct solutions, and the key to a successful and flexible solution is in selecting the most effective combination of media and delivery methods to create the greatest business impact at the lowest possible cost.
Spectrain are Certified Learning Practitioners, Fellows of The British Institute For learning & Development and Recognised BY The ILM as Providers of Training
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