Communication and PR courses in Birmingham

Overview In surveys, 76% of people in business life say that standing up in public and making a presentation is the most daunting thing required of them in their working life. Yet, making presentations is almost inevitable for most people because, in...communication and pr coursesin birmingham

During this interactive, linked and practical customer service course, the delegates will cover: Projecting the right first impression - the 3 second rule Positive steps to excellent customer service - what can you do differently Moments of truth in customer service...communication and pr coursesin birmingham

Professional meeting minute taking training - Taking meeting minutes - writing minutes - minute taking Purpose of meetings; purpose and styles of minutes Determining how much detail is needed Formats and content of the agenda Formats and content of the meeting minutes How to prepare well before...communication and pr coursesin birmingham

Topics covered during this half day telephone skills training course: Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Use your voice and language to sound professional Control a call and...communication and pr coursesin birmingham

The topics covered in this telephone training are: Create a professional image on the telephone Use telephone communication to your advantage and be aware of its limitations Know the key stages of a call (answer, handover, conclude) Use your voice and...communication and pr coursesin birmingham

This course provides you with a thorough grounding in technical authoring principles, and writing styles appropriate to user documentation. The syllabus includes analysing your audience, structuring and designing your documents, and reviewing and proof reading your documents to improve quality. ...communication and pr coursesin birmingham

This week-long programme comprises three modules: Introduction to technical authoring (1 day), Intermediate technical authoring (2 days) and Advanced technical authoring (2 days). This programme is accredited by the ISTC, the UK-based society for professional communicators. It is ideal for: + Those embarking...communication and pr coursesin birmingham

Adobe FrameMaker has long been the authoring tool of choice for technical authors. Its template-based authoring environment offers unchallenged options for single-source publishing and content delivery that is consistent throughout your organisation. Our FrameMaker training courses provide a thorough grounding...communication and pr coursesin birmingham