Communication Skills courses

In order to achieve maximum potential, individuals need to develop an ability to communicate clearly and effectively. This requires a high level of self-awareness and sensitivity to the impact of their behaviour on others - as well as an ability to...communication skills courses

More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than simply on positional status to make things happen. Some people seem to be...communication skills courses

Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be...communication skills courses

Personal Vocal Impact is our one-day public workshop which has been designed to help you develop the key vocal skills you need to enhance your personal impact. This workshop will help you speak with greater confidence and conviction and communicate more...communication skills courses

Are you taking full advantage of body language? When you lead a meeting, present a proposal or try to convince people of your good idea, your body language is also "communicating" as you speak. And if your body language works with your...communication skills courses

Excellent communication and presentation skills are very often cited as key differentiators when it comes to choosing the right person for the job. But of course, there are other things that you need to get across in an interview situation - like...communication skills courses

Would you like to be more poised, prepared, persuasive, positive and powerful for your next business presentation or sales presentation? Would you like to feel more composed, confident, commanding, convincing and compelling the next time you stand up to speak in public? This...communication skills courses

This is a 2 day course which can be delivered on two separate days, or as 2 consecutive days * Identifying the needs of the audience * Planning and preparing the presentation content * Delivering presentations effectively * Making use of visual aids and technology *...communication skills courses

This two day course is delivered on two separate days with a minimum of one week in between each day for the completion of a work based project. The programme topics include : * Identifying your customer expectations * Mapping the customers journey through...communication skills courses

Acquiring the fire for Outstanding Customer Service Topics Covered include: Acquiring the fire and P.A.C.E. Why customer service matters What are your customer experiences (good and bad) Identifying current practices of customer service Internal network mapping ~ are you adding value or not?...communication skills courses

Introduction - Exercises to develop group rapport - Self analysis of current presentation style - Controlling nervous energy Presentation practice (prepared presentation) - First delivery of presentation one (approx 5 mins) - Feedback on effectiveness of delivery style Getting greater impact through the voice - Developing a more confident...communication skills courses

Many people adopt seriousness into their lives when commitments seem to take over what used to be fun. There are three common misconceptions about laughter being addressed during Laughter Coaching - You don't need a great sense of humour to laugh -...communication skills courses

Being asked to give a presentation can fill normally confident people with a real sense of trepidation! Nevertheless, the presentation remains a powerful medium for communication in the business world. This very interactive course will help you to master those nerves...communication skills courses

Your image is often judged by the quality and accuracy of the written communication tools employed. This would obviously include the standard of letters and reports but also the accuracy and presentation of information held on the website. This course has...communication skills courses

All managers are responsible for achieving results through people and therefore must ensure that their team members are equipped with the requisite skills for the job. This should not be viewed as an onerous task; indeed forward-thinking leaders take a personal...communication skills courses

Communication is the lifeblood of true personal and organisational effectiveness. This workshop explores the art of communication, with an emphasis on interpersonal skills and their practical application in the workplace. By examining communication styles and effective communication techniques and skills, the...communication skills courses

A good or bad organisational image is often determined by the initial contact via telephone. This workshop explores the skills necessary to ensure that this first impression is a favourable one. It will provide answers that can be applied practically to...communication skills courses

A course that is ideal for beginners and inexperienced presenters. It will build confidence for those who dread the thought of standing up in front of an audience and deliver information and ideas. You will learn how to structure your material...communication skills courses

The objective of the course is to provide attendees with the knowledge and skills needed to have the confidence to converse freely and easily with a sensory impaired colleague or customer. The majority of the course time will be spent actively learning sensory...communication skills courses

Report Writing Skills Objectives: • To learn essential grammar points • To express oneself using plain English • To use the appropriate report format • To understand the functions and the components of a report • To revise and correct the first draft efficiently You Will Learn: • The...communication skills courses