Personal Development Short courses

Overview This workshop explores the concept and practice of assertiveness in comparison with other, less constructive behaviours. By gaining a thorough understanding of what assertiveness means, and what it doesn't, participants learn how to apply assertive thinking and behaviours which benefit themselves...personal development courses

Overview The workshop concentrates on polishing each person’s presentation performance rather than how to design, prepare and structure a presentation which is covered in the Effective Presentation Skills workshop. Numbers are kept low in order to enable everyone to receive individual...personal development courses

Overview This hands-on course focuses on how communication effects others, generates impact and the results it can achieve, allowing participants to have a clear plan of how they can improve their personal skills. The practical course explores the techniques required for...personal development courses

Overview Minutes that are well written, identify Actions and Accountabilities and are distributed promptly, contribute greatly to the effectiveness of meetings. In this course, participants will learn tips and techniques that are largely unknown to people who are soldiering on through trial...personal development courses

Overview On this course we will look at the existing skills of participants in a non-threatening environment and improve them to achieve desirable outcomes. Outcomes At the end of this training programme participants will be able to: • Create a climate for co-operation...personal development courses

Overview This workshop focuses on improving delegates’ confidence and influencing skills when dealing with people on the telephone. Participants have the opportunity to discuss difficulties they face, explore a range of ideas for handling different kinds of telephone situations, and practise...personal development courses

Overview By means of a range of tutor-led discussions and individual exercises, this workshop focuses in a very practical way on enabling participants to handle their workload more effectively by identifying their day to day priorities, planning for the ordinary and...personal development courses

Overview This workshop achieves a balance between theory (to enable participants to gain a thorough understanding of how people learn) and actual training practice with expert coaching and guidance. The practice sessions involve all participants in reviewing each person’s training content...personal development courses

This course will introduce you to the key skills of effective one-to-one communication – one of the keys to success at work and at home. You will learn and practise easy-to-use techniques which will help you to build rapport, understand others...personal development courses

In today's fast-moving and increasingly competitive work environment, effective presentations can make a critical difference to business success. This course gives an insight into preparing and delivering spoken presentations effectively and successfully. It examines how to create and deliver effective presentations,...personal development courses

This short half day course is one of the few events where you can actually measure its effectiveness on the day with increases of 4 x reading speed regularly seen. Useful to anyone who wants to increase their reading speed either at...personal development courses

The Corporate Coach – Critical Competencies for Credible Coaches Coaching is a highly effective development technique; research shows that line managers are increasingly being expected to deliver coaching in the workplace. Coaching can provide individuals with the specific support they need to...personal development courses

•What is time management? •Causes of poor time management •Focus •Corporate priorities •Time logs •To do lists and priorities •High value activities •Planning •Delegation & Discipline •Making meetings matter •Getting control of the telephone •Paper – organic and electronic •The Time Management Gurus Course Benefits A fantastic grounding in personal organisation that explores the basics...personal development courses

•Attitude management •First impressions •Managing incoming calls •Making outgoing calls – and getting the right person •Know your company with confidence •Dealing with difficult people Course Benefits The techniques that you need to operate effectively in a call centre, customer service, receptionist, or client support role. You’ll learn...personal development courses

•Tasks vs People management •Focus first •Objective based assessment •Evaluation of development •The learning equation •Motivation •Delegating effectively •The issue of ownership •Growing achievers Course Benefits This is what you get: This program will give you the means to develop effective management skills so that you gain a reputation as one...personal development courses

This course has been specially designed for us by Sarah Beckitt for use at our centres and Sarah also delivers the course in person. Tension, fatigue, anxiety, irritability and inability to relax. These are just a few of the outward signs of...personal development courses

•Using negotiation skills •The psychology of negotiation •The size of the ’pie’ •Anchor points •Framing the negotiation •The six steps of a negotiation •Win-win outcomes Course Benefits This is what you get: A look at both the psychology of negotiation and the practical skills that underpin successful negotiations – whether...personal development courses

•Know your audience •Preparing your material and yourself •Getting attention and keeping it •Managing visual aids •Summarising and handling questions and comments •Tips for success Course Benefits This is what you get: A lively and practical program that will look at a range of situations where you might...personal development courses

•Attitude management •First impressions •Dealing with gatekeepers •Know your company with confidence •Dealing with difficult people •Skills that sell •What makes people buy? •Probing questions •Hearing buying signals •Responsive selling •Objections, closing and making appointments Course Benefits You’ll learn the techniques that you need to contact potential clients and help them to...personal development courses

Seeking Silence 08/06/2012 19:00 - 20:30 SPECIAL INVITATION Seeking Silence is a helpful guide to taming useless thoughts of past regrets and anxiety about possible future events. Inner Peace and Silence is the key to the healing of mind, body and soul. “Through silence...personal development courses