Communication and PR

Course outline Learn how to apply the techniques of assertive behaviour through our bite sized training course. Overview: - The behaviour triangle - The 3 golden rules - Rights and assertiveness - Levels of assertion - Handling difficult situations and people This course forms part of our Developing Personal Effectiveness 1-Day Workshop...please...

Course outline Learn how to apply more techniques for personal assertiveness through our bite sized training course. Overview: - Negotiating assertively - Saying 'No' and persistent requesters - Giving and receiving criticism - Handling aggression & non-assertion in others - Skills practice For more information on our communication skills training courses please...

Course outline Learn how to read the key non-verbal signals in other people through our bite sized training course. Overview: - Actions speak louder than words? - Benefits of developing self-awareness - Recognising key signals and clusters - A quick word of warning! - Practical exercises For more information on our communication...

Course outline Learn how to flex communication to enhance relationships with others through our bite sized training course. Overview: - The communication-style model - Identifying your own style preferences - Style strengths and limitations - Recognising opportunities for conflict - Flexing style to enhance communication This course forms part of our Communication...

Course outline Learn how to communicate effectively face-face with others through our bite sized training course. Overview: - The communication process - Identifying common problems - Principles of effective communication - Key face-face communication skills - Skills practice This course forms part of our Communication for Managers and Setting Yourself Up For...

Course outline Learn how to positively handle those difficult people in your life through our bite sized training course. Overview: - Why do we find some people 'difficult'? - The impact of our beliefs - The OK Corral - The 7 classic difficult types - L.E.A.P.S. model for responding effectively This course...

Course outline Learn how to recognise and embrace the value of diversity at work through our bite sized training course. Overview: - What is diversity and equality? - The same difference - The 6 strands of equality - Prejudice, stereotyping, discrimination - Practical activities This course forms part of our Positive Relationships...

Course outline Learn how to make email work for you through our bite sized training course. Overview: - Do you need help with your email? - Creating electronic rapport - Subject lines, openings and closings - Communicating clearly and concisely - Netiquette For more information on our communication skills training courses please...

Course outline Learn how to confidently facilitate a group discussion through our bite sized training course. Overview: - The role of facilitator? - Facilitation - essential do's and don'ts - The 4P's and facilitation process - Dealing with awkward situations - Skills practice For more information on our communication skills training courses...

Course outline Learn how to deliver effective performance feedack through our bite sized training course. Overview: - The 4 types of feedback - Activity: the feedback loop - Hallmarks of good and poor feedback - Model for constructive feedback - Skills practice This course forms part of our Setting Your People Up...

Course outline Learn how to recognise and handle conflict with others through our bite sized training course. Overview: - Conflict and you - The 5 main sources - The impact of values and 'triggers' - 5 options for responding to conflict - Useful tools and techniques This course forms part of our...

Course outline Learn how to develop your personal influence with others through our bite sized training course. Overview: - What influences you? - Influence activity - Power and influence - The 4C styles of influence - Actions: your circles of influence This course forms part of our Personal Influence and Impact 1-Day...

Course outline Learn how to be a professional networker at business events through our bite sized training course. Overview: - Networking - it's not just what you know - Meeting, greeting and approaching - Making a powerful introduction - Networking etiquette and tips - Skills practice This course forms part of our...

Course outline Learn how to become more persuasive with others through our bite sized training course. Overview: - Influence or persuasion? - How does persuasion work? - Persuasive communication - Techniques to enhance persuasion - Skills practice This course forms part of our Personal Influence and Impact 1-Day Workshop...please search the workshop...

Course outline Learn how to develop and deliver great team briefing sessions through our bite sized training course. Overview: - The need for effective team briefing - The 4P's - team brief content - Structure of the briefing session - Encouraging feedback and involvement - Practice applying the skills This course forms...

Course outline Learn how to produce a powerful career resume that gets noticed through our bite sized training course. Overview: - The real purpose of your CV? - Through the reader's eyes - top things to avoid - Professional CV - content, layout and structure - Selecting powerful words and phrases -...

Course outline Learn how to produce effective and professional documents through our bite sized training course. Overview: - Listening and summarising - Note taking techniques - Characteristics and types of minutes - Writing a meaningful agenda - Your role - before, during and after meetings For more information on our communication skills...

Course outline Learn how to write documents that get the results you want through our bite sized training course. Overview: - Image and transactional analysis - What is the aim of your document? - Structuring your ideas - Writing powerful subject lines for emails - Using positive language This course forms part...

Course outline Learn how to write persuasive and effective reports through our bite sized training course. Overview: - Buying groups - who to influence? - Getting started quickly and painlessly - Additions that make the difference - Structures to influence and persuade - Layout tips to help your reader This course forms...

Course outline Learn how to create written communications that convince, compel and sell through our bite sized training course. Overview: - Your writing - why, who and what? - The A.I.D.A. four-step structure - Involving your reader's senses - Applying classic sales techniques to your writing - Punchy writing tips For more...