Telephone Skills

Course outline Learn how to confidently handle telephone contact with your customers through our bite sized training course. Overview: - The 8 great telephone hates - Powerful greetings and closings - Handling calls - on hold; transferring; signposting - W.A.R.M. - taking control of your calls - Skills practice For more information...

Course outline Learn how to communicate professionally with your customers over the phone through our bite sized training course. Overview: - Your telephone voice personality - Voice mirroring - Using positive language - Handling the different types of caller - Skills practice For more information on our customer service training courses please...