Detailed information
| Duration: | 7 Hours |
|---|---|
| Price: | Contact us |
| Type: | Training |
| Method: | In a classroom |
| Accreditation: | JAUPT Approved Training Course |
| Students per class: | 20 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
Half day course (3 1/2 hours training time) – max 20 delegates
Who is this course for?
This course is for LGV drivers and staff looking to improve or build upon their customer service skills.
What is it about?
The aim of this course is to inform drivers of their responsibilities with regard to their company’s corporate image and equip them to deal with both internal and external customers.
Content
• Customer choice
• The importance of customer care
• Focussing on the customer – who are our customers?
• Personal appearance and the appearance of our vehicle
• How to communicate effectively with customers
• Dealing with difficult customers the right way – Turn a complaint into a happy customer
• Managing different customer behaviour
• The power of a good attitude towards customers.
This is a half-day module (3 ½ hours training time) comprising of lectures, group discussions, exercises, DVD and case studies. You must take a second 3 ½ hour course from the list on the same day or complete it within 24 hours of starting the first one to complete a 7 hour session of Periodic Training for the Driver CPC.
Who is this course for?
This course is for LGV drivers and staff looking to improve or build upon their customer service skills.
What is it about?
The aim of this course is to inform drivers of their responsibilities with regard to their company’s corporate image and equip them to deal with both internal and external customers.
Content
• Customer choice
• The importance of customer care
• Focussing on the customer – who are our customers?
• Personal appearance and the appearance of our vehicle
• How to communicate effectively with customers
• Dealing with difficult customers the right way – Turn a complaint into a happy customer
• Managing different customer behaviour
• The power of a good attitude towards customers.
This is a half-day module (3 ½ hours training time) comprising of lectures, group discussions, exercises, DVD and case studies. You must take a second 3 ½ hour course from the list on the same day or complete it within 24 hours of starting the first one to complete a 7 hour session of Periodic Training for the Driver CPC.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
Focale Training
Focale Training offers a range of training and consultancy solutions designed to meet the ever changing demands of the modern business with training that is effective, affordable, interactive and fun!
We believe in providing:
Quality training that makes a difference: We listen to your needs to ensure that we deliver training that meets your requirements – we don’t believe in ‘tick-box’ training.
Experienced trainers: Our trainers have industry and subject experience to ensure that they communicate effectively to deliver training that is readily transferable to the workplace.
Bespoke Training Solutions: If you have a specific training need we can design a course that is personalised to the needs of your business.
We specialise in the following areas for all business sizes and industries:
• Health and Safety Training
• Health and Safety Consultancy
• Driver CPC Periodic Training
• Business/Management Training and Consultancy
• National Vocational Qualifications
• Van Driver Training – new courses now available
We believe in providing:
Quality training that makes a difference: We listen to your needs to ensure that we deliver training that meets your requirements – we don’t believe in ‘tick-box’ training.
Experienced trainers: Our trainers have industry and subject experience to ensure that they communicate effectively to deliver training that is readily transferable to the workplace.
Bespoke Training Solutions: If you have a specific training need we can design a course that is personalised to the needs of your business.
We specialise in the following areas for all business sizes and industries:
• Health and Safety Training
• Health and Safety Consultancy
• Driver CPC Periodic Training
• Business/Management Training and Consultancy
• National Vocational Qualifications
• Van Driver Training – new courses now available