Delivering Excellent Customer Service
ElleRich Training Ltd.
Duration: 1 Day
£159
(Pay for 2 people on the same course and send a 3rd person on the same course free of charge)
Detailed information
| Duration: | 1 Day |
|---|---|
| Price: | £159 (Pay for 2 people on the same course and send a 3rd person on the same course free of charge) |
| Type: | Training |
| Method: | In a classroom |
| Accreditation: | An ElleRich 'Certificate of Attendance' will be presented on completion of the course. |
| Prepares for: | As far as your customer is concerned, the people they encounter and the service they receive from them defines your business. And in this day of fierce competition, narrow margins and technical equality, it is the quality of your customer experience and service which is going to set you apart, build loyalty and keep your competitors at bay. |
| Geared towards: | Anyone who communicates with customers (either internally or externally, face to face or on the phone) and the managers who lead them. |
| Requirements: | Anyone who is interested in improving their customer experience is very welcome. |
| Students per class: | 12 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
As far as your customer is concerned, the people they encounter and the service they receive from them defines your business. And in this day of fierce competition, narrow margins and technical equality, it is the quality of your customer experience and service which is going to set you apart, build loyalty and keep your competitors at bay.
By the end of this course delegates will be able to:-
Always get off on the right foot with customers by: - understanding what customers want and expect, avoiding the 7 deadly sins of service provision, creating a great first impression and developing customer rapport & empathy by maximising the impact of their communication.
Deal with difficulties effectively & professionally such as:- Handling special requests, delivering bad news and dealing with complaining & unhappy customers.
By the end of this course delegates will be able to:-
Always get off on the right foot with customers by: - understanding what customers want and expect, avoiding the 7 deadly sins of service provision, creating a great first impression and developing customer rapport & empathy by maximising the impact of their communication.
Deal with difficulties effectively & professionally such as:- Handling special requests, delivering bad news and dealing with complaining & unhappy customers.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
- Head Office, Wychwood, Hatchers Crescent, Blunsdon, SN26 7AQ - SN26 7ASwindon (England)
- Training Suite, Cold Harbour, Ermin Street, Blunsdon, Swindon, Wiltshire SN26 8DJ - SN26 8DGloucestershire (England)
ElleRich Training Ltd.
ElleRich Training Ltd. is a local business soft skills training provider & consultancy. It was founded in 1996 and is based in Blunsdon (half way between Swindon & Cirencester). It is made up of a group of independent trainers, consultants and speakers, dedicated to providing local businesses with the type of learning that makes a real & measurable difference to their business performance. We specialise in Customer Focused Skills, Sales, Team Building, Management & Leadership Skills, etc. In fact, anywhere you can think of people in business - we can help.
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