Detailed information
| Duration: | 1 Day |
|---|---|
| Price: | Contact us (£325.00) |
| Type: | Training |
| Method: | Short courses |
| Requirements: | Pre Requisites A willingness to take part in the course. This course is also available on demand. If you wish to be added to a waiting list for future dates please just register without going through the checkout process and we'll notify you of upcoming dates. Also available in house and as a closed course |
| Students per class: | 10 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
•Attitude management
•First impressions
•Managing incoming calls
•Making outgoing calls – and getting the right person
•Know your company with confidence
•Dealing with difficult people
Course Benefits
The techniques that you need to operate effectively in a call centre, customer service, receptionist, or client support role. You’ll learn how to develop quality relationships, how to deal with difficult people and how to manage a busy telephone line.
You’ll discover how to manage yourself and your caller to get the best possible outcome for both. You’ll also find out how to develop and maintain a friendly professionalism that gets people coming back to you over and over again.
This is what it does:
•Shows you how to create the best state to use the phone so you get positive results and enjoy making your calls.
•Demonstrates how to deal effectively and professionally with both incoming and outgoing calls so you don’t waste time and get friendly responses.
•Provides six steps to deal with difficult people that makes the difference between average and world class service and creates customer loyalty.
See what other attendees have said about this course.
Target Audience
Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers.
•First impressions
•Managing incoming calls
•Making outgoing calls – and getting the right person
•Know your company with confidence
•Dealing with difficult people
Course Benefits
The techniques that you need to operate effectively in a call centre, customer service, receptionist, or client support role. You’ll learn how to develop quality relationships, how to deal with difficult people and how to manage a busy telephone line.
You’ll discover how to manage yourself and your caller to get the best possible outcome for both. You’ll also find out how to develop and maintain a friendly professionalism that gets people coming back to you over and over again.
This is what it does:
•Shows you how to create the best state to use the phone so you get positive results and enjoy making your calls.
•Demonstrates how to deal effectively and professionally with both incoming and outgoing calls so you don’t waste time and get friendly responses.
•Provides six steps to deal with difficult people that makes the difference between average and world class service and creates customer loyalty.
See what other attendees have said about this course.
Target Audience
Customer service staff, administrators, call centre staff, receptionists and those who want to develop a professional telephone manner and great relationships with their customers.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
FOSVA Training
Training services company offering Microsoft Office 2003-2010, Adobe CS3-CS5, personal development and management training classes in Surrey, London, Edinburgh and Manchester and on customer site UK wide
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