CourseForMe

Excellence in Customer Service

The Garnett Foundation Ltd

Duration: 1 Day
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(Price will depend on the number of delegates, number of sessions required etc.)
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The Garnett Foundation Ltd

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Detailed information

Type:Training
Method:Onsite
Prepares for:Engender a spirit of service excellence in the organisation. Inspire the team to focus on exceeding customer expectations. Put customers at the centre of the operation. Help teams work collaboratively along the supply chain. Highlight appropriate communication and behaviour standards. How to handle difficult situations and people Understand what customer care means and what standards are expected by the organisation. Appreciate the importance of the customer to the organisation, and how this impacts on customer retention and influencing positive customer feedback. Listening to people, practicing empathy skills, and controlling situations assertively. Know how to handle difficult situations and customers. Projecting a positive image of yourself, your service, and your organisation.
Geared towards:All Staff with programmes tailored for specific groups e.g. front line staff
Students per class:40

Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.

Request information

Course program

With increased focus on front line services and excellence in customer service, organisations are looking to maximise their resources and exploit their competitive advantage.

There is also a 1/2 day course on offer.

Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.

Request information

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