CBTA

Course Objectives: Understanding Globalization and superior value delivery Managing manage resistance and complaints Developing business opportunities Helping to create a customer focused culture Personal qualities – The character and personality mix Techniques and strategies to effectively influence customer’s behaviors’ Culture of delivering superior quality customer service Market forces Economy Competition Customer value orientation Profiling potential customers Representing the voice of the customer in...

Certificate in Economic Empowerment (Self Employment) Course Objectives: Becoming financially independent Do’s and don’ts of self-employment Money management and accountability Understanding business protection Building and selling-on a business Why self employment Understanding the secret and fundamentals empowerment Understanding start-ups and franchising Decision making Financing Understanding the legalities involved Handling customers Differentiating product and service delivery Principles of entrepreneurship

Course Objectives: Increase in market share of customers Keeping ahead of competition. Strong business bond with customers. Provision of excellent service through a working knowledge of Customers’ expectations. Establishing mutual trust, harmony, loyalty and cooperation in customer relationship.

Course Objectives: Identifying leadership status Leadership by responsibility Problem solving ability Focus and objectivity Making core and effective decisions Effective and productive delegation of responsibility

Designed for: - Head of Corporations - Head of Institutions - Directors - Managers - Supervisors Course Contents: Foundation of conflicts Beginnings of conflict Conflict indicators Destructive Conflicts Constructive Conflicts Techniques for avoiding and/or resolving (board-superintendent) conflicts Causes of board/Management Conflicts Elements of strong board-management partnerships Courageous decision controversies Resolving Conflicts Reaching Consensus through Collaboration