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CBTA

CrystalBlend Training Academy is a Global Training Academy offering bespoke training solutions to both the public and private sectors. We have been demonstrating our proficiency, professionalism and success in the UK for over a decade and still continuing. Our Africa vision is to become one of the most continent's most preferred training providers measure with International standards, quality and delivery.

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Our courses

Featured courses

CUSTOMER RELATIONS MANAGEMENT (CRM)

Course Objectives: Understanding Globalization and superior value delivery Managing manage resistance and complaints Developing business opportunities Helping to create a customer focused culture Personal qualities – The character and personality mix Techniques and strategies to effectively influence customer’s behaviors’ Culture of delivering superior quality customer service Market forces Economy Competition Customer value orientation Profiling potential customers Representing
£399

EMPOWERMENT & ECONOMIC INDEPENDENCE

Certificate in Economic Empowerment (Self Employment) Course Objectives: Becoming financially independent Do’s and don’ts of self-employment Money management and accountability Understanding business protection Building and selling-on a business Why self employment Understanding the secret and fundamentals empowerment Understanding start-ups and franchising Decision making Financing Understanding the legalities involved Handling customers Differentiating product and service del
£800

ENHANCING SERVICE DELIVERY

Course Objectives: Increase in market share of customers Keeping ahead of competition. Strong business bond with customers. Provision of excellent service through a working knowledge of Customers’ expectations. Establishing mutual trust, harmony, loyalty and cooperation in customer relationship.
£599

LEADERSHIP & MANAGEMENT DEVELOPMENT

Course Objectives: Identifying leadership status Leadership by responsibility Problem solving ability Focus and objectivity Making core and effective decisions Effective and productive delegation of responsibility
£1,299

CONFLICT RESOLUTION & MANAGEMENT

Designed for: - Head of Corporations - Head of Institutions - Directors - Managers - Supervisors Course Contents: Foundation of conflicts Beginnings of conflict Conflict indicators Destructive Conflicts Constructive Conflicts Techniques for avoiding and/or resolving (board-superintendent) conflicts Causes of board/Management Conflicts Elements of strong board-management partnerships Courageous decision controversies Resolving Conflicts Reaching Consensus through Collabo
£1,500