Detailed information
| Duration: | 3 Days |
|---|---|
| Price: | £695 (+ vat) |
| Type: | Training |
| Method: | In a classroom |
| Accreditation: | APMG Acredited |
| Requirements: | A least one year of experience in the IT industry is recommended. |
| Students per class: | 8 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
The ITIL training course is an intensive introduction to the ITIL service management framework which consists of short lectures, discussions, examination technique, mock examinations and an invigilated exam on the third day.
Delegates who attend this ITIL training course will be able to explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
* Application Management
* Technical Management
* IT Operations Management
ITIL Foundation Training Course Content:
* Gain an understanding of Service Management as a practice
* Gain an understanding of the Service Life Cycle
* ITIL Training Key Concepts
* ITIL Processes
* Roles
* ITIL foundation objectives
* Technology and Architecture
Delegates who attend this ITIL training course will be able to explain the role, objectives, organisational structures, staffing and metrics of the Service Desk function and to state the role, objectives of the other three functions which are:
* Application Management
* Technical Management
* IT Operations Management
ITIL Foundation Training Course Content:
* Gain an understanding of Service Management as a practice
* Gain an understanding of the Service Life Cycle
* ITIL Training Key Concepts
* ITIL Processes
* Roles
* ITIL foundation objectives
* Technology and Architecture
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
- Jul29from 29 July 2013 to 31 July 2013
Silicon Beach Training
Based in the heart of Brighton, Silicon Beach Training offer a wealth of business and IT training courses including SEO, Social Media, InDesign, Photoshop, Mobile Web and App Design, HTML5, CSS3, PRINCE2, MSP, ITIL, Agile and Management Skills Training.
As well as the public courses at our Brighton training centre, we also provide private and in-company courses, tailored to meet our clients' needs.
As well as the public courses at our Brighton training centre, we also provide private and in-company courses, tailored to meet our clients' needs.