Management Level 3

Course Synopsis
This Quality Assured Level 3 Diploma in Business Management can prepare the student for taking up a new management role. It is also ideal for those who would like to develop and hone their skills within an existing management role. It provides detailed learning on a range of relevant management topics, combining theoretical background with the practical tools, interpersonal techniques and communication formats needed for everyday managers.

The course examines changes in management practice against the context of the changes in the UK and global economy, and will be of particular interest to those needing to practice management skills on a day-to-day basis. Throughout, the student is encouraged to use the ideas both in the context of their own experience and through a case study.

Course Content


Module One - What is management?
This module will introduce the student to modern concepts of leadership and management skills, and how these can change within context. It will examine the way groups develop, and the management role in this process. The module concludes with the first of a range of guidelines in practical management skills, looking at effective delegation.

Module Two - The individual as manager
Focuses on some essential core skills for a manager, with tips and techniques for successful time-management, goal-setting, problem-solving, effective meetings, interviewing and giving or receiving feedback. A range of tools are explored, including mind-maps, SWOT analysis and force field analysis.

Module Three - Structure and environment
An examination of different features and types of organisational structure and the various environments within which organisations operate. This module assesses recent trends such as outsourcing, and the move towards the use of peripheral workers in the UK workforce, and also looks at how to analyse the effects of environment to anticipate organisational change.

Module Four - Managing processes
Considers the internal features of an organisation, including planning and strategy, costs and budgets and the benefits of understanding the processes of a business. Practical advice is provided on facilitation of workshops, in the context of process improvement.

Module Five - Managing projects
The module asks 'What is a project', providing a step-by-step breakdown of the key phases for managing projects successfully. It provides advice on financing projects, and on risk assessment. The 'softer' side of project management is dealt with, providing guidance on understanding team roles and effective brainstorming for group problem-solving.

Module Six - Managing people
Assessing key skills and knowledge required at each stage of the working life-cycle, along with an overview of employer responsibility and key legislation.

Module Seven - Managing diversity
Exploring the increasingly diverse UK workforce and the business case for managing by diversity principles. Key legislation will be examined, including discrimination, human rights and harassment and bullying. Issues around work/life balance are discussed, and the theme of managing a diverse group expanded with an introduction to individual learning styles.

Module Eight - Managing change
Reviewing types of organisational change, managing the change process, dealing with individual resistance and cultural issues. Practical guidance will be given around the use of coaching and mentoring, as a method to facilitate change through development.

Module Nine - Quality and measurement
The use of targets, performance indicators, service level agreements and benchmarking is considered, along with a review of popular quality management systems. Practical advice is provided on negotiation skills.

Module Ten - Ethics and corporate social responsibility
Examining recent trends in corporate governance, environmental issues, business ethics and social responsibility. Practical advice is provided with tips and guidance on making presentations. Finally, the student is taken through a review of the course to reflect on their learning, and to help them set career goals for their next steps.

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