Communication and PR QCF courses

The aim of this qualification is to provide knowledge and understanding which underpins customer service skills and performance. It is suitable for learners who wish to: ■Acquire knowledge and understanding relevant to a customer service role ■Progress a career, and need...communication and pr qcf

This qualification is aimed at individuals who are undertaking a career in a customer facing role. It is suitable for those who have just started a job, for those who are changing their career path and for those who want recognition...communication and pr qcf

This customer service Award can be a stand alone award for people working in the retail sector or can be used to form a diploma. Each Award consists of 20 hours of tutor-led sessions (face-to-face) and 30 hours of self-directed learning and...communication and pr qcf