Courses

Around one in ten businesses stop trading within twelve months after being set up, and one third are no longer trading after three years. To give that ‘big idea’ the best chance of success, good planning and preparation are essential. Make or Break 1 - Starting Your Business helps participants understand the...

Over recent years, a series of corporate scandals such as at Enron and WorldCom in the US and Barings Bank, BCCI and Polypeck PLC in the UK, have raised major concerns about the ways in which companies are governed, managed and controlled. This course will help delegates to understand the reasons...

Many entrepreneurs undermine the importance of business planning or simply dislike the task. However, a well-constructed business plan can make a huge difference when it comes to raising finance, planning resources and setting up goals and processes for a new business or in expanding the business. Creating a valuable business is...

Assessing organisational effectiveness can be challenging and complex. This course examines the importance of establishing standards throughout the organisation and how to both meet and improve upon them. It will help you become conversant with cutting edge techniques for measuring and managing performance, interpreting them and assessing both quantitative and qualitative...

In project management, the old maxim holds true: ‘failure to plan is planning to fail’. Experience tells us that it is a hard lesson to learn. Time and again projects either fail or experience unnecessary problems due to poor planning and execution. By focusing on planning and identifying Key Performance Indicators...

Strategic management is the art of selecting appropriate strategies and determining policies and procedures to be followed with a view to achieving the pre-selected objectives. How can strategic vision be turned into reality in a complex, ever-changing world? This course will help you differentiate mission, strategy, vision and objectives. It will...

The only constant in life is change. Economic, technological, social and environmental factors compel organisations to look for ways of increasing productivity, improving quality, maximising profits and finding new opportunities in a competitive market. This course has been designed to help you recognise the need for change, diagnose requirements and develop...

In this dynamic world, a successful organisation is one that is effectively managed. Poor management can result from a lack of training in human relations issues and/or unawareness of the key tools to use in order to maximise management success. By examining the principles that underpin the practice of effective management...

Risk Management in the banking sector have been an on going phenomenon around the world right from the. 1980s, but it is more intensified in recent time because of the impact of globalisation which is precipitated by continuous integration of the world market and economies. This involves several elements that are...

Make effective decisions and get things done! Everyday we are challenged to make good decisions—usually with limited information under serious time constraints. We need to balance quantitative and qualitative data and then depend on our own judgment to make the right choice. Typical Course Outline • Understand the limits and opportunities of decision-making...

Most people would agree that periodic performance reviews can be a good thing. In practice, reviews often fail to live up to the expectations of the parties involved. This course provides you with an opportunity to examine the various performance appraisal systems and their pitfalls, helping you to identify elements of...

Although there is a lot of hype around the term Emotional Intelligence (EI), it is very little understood let alone practiced. EI is the ability to harness emotions effectively and therefore low emotional intelligence triggers negative emotions and hostility leading to behaviour that provokes a negative working environment. Solutions devised by...

People are a critical success factor – in every business, of any size, in every industry. Successful companies invest in systems and processes designed to ensure that their employees, contractors, and partners are engaged and have the necessary skills and experience to meet business objectives. Having world-class, highly efficient people processes ensures...

In all types of organisations, selection interviewing remains one of the principal tools used to achieve this. However, many people find interviewing a difficult skill to master. The process can be complex and is often time-consuming. By examining the selection interview process and identifying the key factors essential in the development...

Sound and straight-forward human resource management policies and procedures are vital for organisations that are serious about resolving personnel issues and finding HR solutions. Failure to do so leaves your employment-related practices vulnerable to challenges, grievances and possibly lawsuits. The course focuses on a number of areas that will ensure that...

In any organisation, the responsibility of training is not confined strictly to a professional trainer. Every manager or supervisor has to function as a trainer to a certain degree. Therefore training skills are not only needed by full time trainers but also by managers and leaders. There is a big difference...

Although many people stress the importance of being assertive, there is often confusion about what kind of behaviour constitutes assertiveness. This course will help you examine how assertive (or aggressive) you are. By demonstrating how to become and remain an assertive person, this workshop will give you the skills to improve...

Studies show that excessive stress at work can lead to poor performance, adversely affecting both the individual and the organisation. The course will help you identify the cause, level and symptoms of your stress. It will help you to minimise stress and channel adrenalin for enhanced performance. If the learning points...

Your company image can be ruined by poor performance at reception. First impressions are indeed lasting impressions. Ranging from having the right attitude, to how to greet people and how to deal with difficult situations and people, this course will help you to create a favourable impression. This workshop provides the...

“Do not bite what you cannot chew”, so said a Chinese Proverb. However, in this fast moving age of “I want it now” brings a lot of benefits, but with its attendant’s challenges. This workshop will examine the following areas: Typical Course Outline • What is a personal debt? • Advantages v/s Disadvantages of indebtedness • Why do...