Telephone Collection Webinar
Institute of Credit Management
Duration: 1 Hour
£97
(£87 + VAT for ICM Members)
Detailed information
| Duration: | 1 Hour |
|---|---|
| Price: | £97 (£87 + VAT for ICM Members) |
| Type: | Training |
| Method: | Online |
| Geared towards: | This is an ideal training webinar for those who need a brief overview of telephone collections. It covers key areas of telephone collection, provides pointers for successful collection and gives tips to put into practice immediately. |
| Requirements: | All you need is your computer with an internet connection and a telephone. You will hear the trainer through your telephone and see interactive PowerPoint slides on your PC. |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
Course Content:
PREPARATION - making sure we have the information we need.
RIGHT PERSON - how to identify and get to the decision maker.
OPENING - Making first impressions count.
DISCUSSION - Tips for dealing with the excuses and maintaining control.
CLOSE - How to gain commitment and confirm the agreement.
NOTES - Making them count plus the legal aspects.
FOLLOW UP - How, when and who.
PREPARATION - making sure we have the information we need.
RIGHT PERSON - how to identify and get to the decision maker.
OPENING - Making first impressions count.
DISCUSSION - Tips for dealing with the excuses and maintaining control.
CLOSE - How to gain commitment and confirm the agreement.
NOTES - Making them count plus the legal aspects.
FOLLOW UP - How, when and who.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
- Maple House, 150 Corporation Street, Birmingham B4 6TB - B4 6TBCity and Borough of Birmingham (England)
- Crowne Plaza Hotel, Wellington Street, Leeds LS1 4DL - LS1 4DLCity and Borough of Leeds (England)
- The Grand Connaught Rooms, 61-65 Great Queen Street, London - WC2B 5DGreater London (England)
- Park Inn, Cheetham Hill Road M4 4EW - M4 4EWCity and Borough of Manchester (England)
Institute of Credit Management
The Institute of Credit Management (ICM) is Europe's largest credit management organisation, and the second largest globally. The trusted leader in expertise for all credit matters, it represents the profession across trade, consumer and export credit, and all credit-related services. Formed over 70 years ago, it is the only such organisation accredited by Ofqual and it offers a comprehensive range of services and bespoke solutions for the credit professional (www.icm.org.uk) as well as services and advice for the wider business community, including the acclaimed ICM/BIS Managing Cashflow guides.
The services offered by the ICM include:
Professional membership grades | Recruitment agency | Conferences and seminars | Professional Qualifications and unit awards | Bookshop | A network of local branches | Consultancy | Training | Credit Management Helpline | Online services through icmOS | Credit Management magazine and monthly email briefings | Member website forums | Quality in Credit Management accreditation | Member benefits and discounts | Social networking community.
The services offered by the ICM include:
Professional membership grades | Recruitment agency | Conferences and seminars | Professional Qualifications and unit awards | Bookshop | A network of local branches | Consultancy | Training | Credit Management Helpline | Online services through icmOS | Credit Management magazine and monthly email briefings | Member website forums | Quality in Credit Management accreditation | Member benefits and discounts | Social networking community.