Telephone Techniques Training Course
R2 Training
Duration: 1 Day
£225
(Includes VAT and a comprehensive set of notes.)
Detailed information
| Type: | Courses |
|---|---|
| Method: | In a classroom |
| Accreditation: | Certificate of attendance |
| Prepares for: | Improved telephone manner. Projecting a Professional Image. Increased confidence when speaking on the telephone. Deal with enquiries and complaints professionally. Handle difficult people and situations effectively. Stay calm under pressure. Encourage customers to return to your organisation. |
| Geared towards: | Newly appointed receptionists. Experienced staff looking for a refresher. Staff who would like to improve their telephone manner. Improving Communication by telephone to suppliers or customers. |
| Requirements: | The course is aimed at people with little or no experience or training in Telephone Techniques. The course is also helpful to experienced people looking to refresh their Telephone Skills. Useful for anyone who has to communicate with Suppliers or Customers. Beneficial to any employee in any type of organisation. |
| Students per class: | 10 |
Do you need further information?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course program
The Objectives of the Course are:
To demonstrate why Telephone Technique is so important.
To show the importance of the Qualities and Key Skills needed for success.
To illustrate how to develop the correct Attitude and Image.
To illustrate why excellent Customer Service is important.
To show how to use the Telephone effectively.
To illustrate how to use Questions.
To develop Active Listening Skills.
To illustrate how to use your Voice and Tone.
To show how to use the correct words.
To show how to handle difficult people and situations.
To demonstrate why Telephone Technique is so important.
To show the importance of the Qualities and Key Skills needed for success.
To illustrate how to develop the correct Attitude and Image.
To illustrate why excellent Customer Service is important.
To show how to use the Telephone effectively.
To illustrate how to use Questions.
To develop Active Listening Skills.
To illustrate how to use your Voice and Tone.
To show how to use the correct words.
To show how to handle difficult people and situations.
Do you need clarification regarding the course program?
Contact the person in charge , free and at no obligation, for information on how to enroll, enrollment limit/availability and more.
Course location
- Holiday Inn, Chapel Lane, Great Barr, Birmingham B43 7BG - B43 7BGCity and Borough of Birmingham (England)
- Jun13from 13 June 2013 to 13 June 2013
- Aug06from 6 August 2013 to 6 August 2013
- Holiday Inn, Wakefield Road, Garforth LS25 1LH - LS25 1LCity and Borough of Leeds (England)
- Holiday Inn, Altringham Road, Wilmslow SK9 4LR - SK9 4LRCity and Borough of Manchester (England)
- Holiday Inn, 500 Basingstoke Road, Reading RG2 0SL - RG2 0SLBorough of Reading (England)
- Holiday Inn, Leigh Road, Eastleigh, Southampton SO50 9PG - SO50 9PCity of Southampton (England)
- Jun05from 5 June 2013 to 5 June 2013
R2 Training
Search similar to Personal Development
Courses similar to Personal Development
Telephone Skills
In a classroom | 1 Day
Effective Telephone Techniques
Short courses | 1 Day
Telephone Selling
Short courses | 2 Days