Total Success Training
Total Success Training was established in 1995 and have achieved considerable success by working closely with our clients. We understand the needs and aspirations of our clients and provide practical solutions to satisfy their long-term objectives.
We think an effective learning environment should be challenging, thought provoking, enabling and above all fun. Our home page contains information about our courses with links to course agendas. You can also subscribe to our free training newsletter which will offer you invaluable tips and techniques to make your life more positive and more productive.
Our courses
Featured courses
Presentation Skills
Morning 9.30-1.00
· Introduction/aims/objectives
· Presentation principles
· One minute presentations and critique
· Establishing presentation aims and key messages
· Creating powerful beginnings and endings
· Keeping audience attention
Afternoon 2.00-5.30
· Presenting with PowerPoint
· Overcoming fear
· Voice projection skills - techniques to improve your vocal image.
· Essential body language - maximise your non-verbal image
· Video...
£345
Customer Service and Customer Care
MORNING 9.30-1.00
Introduction, aims and objectives
Customer Service Essentials
Creating the right impression with customers
Importance of the customer to the organisation - Strategies for Customer Retention
Time management for customer service
Improving Internal Customer Service
AFTERNOON 2.00-5.30
Professional telephone tips
Managing Customer Perceptions
Assertiveness skills for customer service professionals
Handling complaints and difficult customer behaviour
Positive under pressure
Writing complaint letters
Course Close
COURSE...
£345
Project Management
MORNING
9.30 am - 1.00 pm
The morning session is designed to give delegates the tools needed to develop a workable strategy, plan the project, control its implementation and evaluate the results in line with the original aims and objectives:
• Introduction aims and course objectives.
• Principals of Project Planning.
• Planning tools - formulating a workable strategy;...
£345
Leadership and Teambuilding
Morning - 9.30-1.00
*
Leadership styles and situational leadership - By analysing leadership style delegates are able to see its impact on the team and how the team may react to you in different situations. Learning how to adapt their style and actions to become more ‘situational’ will enable delegates to...
£345
Assertiveness Skills
ASSERTIVENESS COURSE AGENDA
Morning - 9.30-1.00
*
Introduction/course aims and objectives
*
Recognising assertive, aggressive and passive behaviours
*
Questionnaire-Assertiveness style analysis
*
Understanding stress and assertiveness
*
Analysing our specific reactions in pressure situations
*
Becoming more assertive
*
Understanding your rights
Afternoon - 2.00-5.30
*
How to increase your self confidence
...
£345
Dealing With Difficult People
Morning - 9.30-1.00
*
Introduction/course aims and objectives
*
The essentials of good communication
*
Analysing your conflict resolution profile
*
Recognising classic profiles of difficult people
Afternoon - 2.00-5.30
*
Recognising the personality types with which you may clash unconsciously
*
Handling bullies and aggressive personalities
*
Communicating with unresponsive...
£345
Time Management
TIME MANAGEMENT COURSE AGENDA
Morning - 9.30-1.00
* Daily Planning
* Planning your essential priorities
* Decision making
* Delegation
* Desk management
* Developing a personal sense of time
Afternoon - 2.00-5.30
* Identifying long term goals
* Making middle and long term plans
* Managing paperwork
* Organising your office and...
£199
Train The Trainer
TRAINING THE TRAINER COURSE AGENDA
Morning - 9.30-1.00
*
working with different learning styles
*
how to write and structure a course
*
using flip charts, overheads, handouts and workbooks
*
the importance of planning, and timing
*
delivery skills maximising body language and communication
Afternoon - 2.00-5.30
*
how to keep...
£345