Credit Control training courses

The course will broadly follow an enterprise based and entrepreneurially focused route plan and will cover as core business strategy concepts; business management theory and practice, business strategy in your place and time, understanding strategy do's and don'ts, how small is...credit control training

Personality Styles - Identifying strengths and weaknesses. Identifying customer types and strategies for dealing with them. Establishing clear objectives. Call Structure - Analysing the structure of the collection call. Identifying pitfalls and opportunities. The importance of a clear opening, control and...credit control training

The ICM is embracing 'Making a difference' so that we see more talented women in top management jobs within the credit management industry. What better way to encourage the female members of our industry, than to provide a motivational and inspirational...credit control training

A Self Assessment - A health check on current methods of collection. Account Queries - Welcoming complaints. Turning around negative situations. Voice Projection - Expression and tone. Persuasive Language Patterns - Use of terminology. Devising standard phrases. Using positive words and phrases to gain rapport. Difficult Debts - Identifying the real problem. Methods to...credit control training

Managing Time – a Self Assessment. Putting Parameters on Time and Work - Quantifying and Scheduling Work. Effective Priority Setting. Proactive tasks, reactive tasks. Managing Yourself. Your Desk, Paperwork. Dealing with procrastination. Defining the Task. Keeping things in Perspective. Working with Others - Dealing with difficult requests, learning to say NO. Dealing with...credit control training

How to Prepare an Outline Proposal for a Credit Policy. How to Implement a Written Credit Policy. Key Elements - ensuring the Right Wording and Features are Included. Identify External and Internal Factors Affecting Policy and Procedures - examine pitfalls and current legal issues. Credit...credit control training

The Skill of Negotiation and Influencing - What a negotiation is and definitions provided. The interpersonal skills required. Who do you have to influence? What and with whom do you have to negotiate. What currently happens? What Influences People and Style to Use - The six influencers...credit control training

Principles of Book-Keeping - Double entry book-keeping. Debits and credits. Building a Set of Accounts - What is a P&L account? What is a balance sheet? What are the key components? How do purchase ledgers and sales ledgers fit in? Reconciling...credit control training

The Business Model - The flow of funds. Sources and uses of capital . Share capital, reserves and loan capital working capital. The key financial statements. The Profit and Loss Account, Balance Sheet and Cash Flow Statement - Share premium, revaluation reserve. Free...credit control training

The Need to Identify and Control Credit Risk - The consequences of neglect, erosion of profit through overdue accounts and bad debts. Effect on cash flow. What Information is Needed and What is Available - Identifying the customer. Types of business organisation. Parent/subsidiary problems. Credit application...credit control training

The Scope of Risk and Credit Management Credit Analysis in Business to Business Organisations The Business Model Credit Decisions and Sales - Establishing Harmony Introduction to Interpreting Financial Information and Funds Flow Statements Objectives of Financial Analysis Use of Risk Ratios and Risk Codes Off Balance Sheet Exposures External...credit control training

Development of Credit Analysis in Business to Business Organisations A Detailed Look at Financial Information, Financial Accounts and Funds Flow Statements Risk Ratios Redefined to Determine Profitability, Financial Efficiency and Liquidity External Risk Factors and Failure Forecasting Creative Accounting and Recent Accounting Developments Exercises and Case...credit control training

Introduction to Insolvency and Bankruptcy - The history and principles of insolvency law Personal Insolvency. Bankruptcy – debtors and creditors petition. The effect of bankruptcy. Individual Voluntary Arrangements. Corporate Insolvency - Winding up petitions. The effect of winding up petitions. Administration. The moratorium. Distribution of funds. Duties of a Liquidator...credit control training

Judgment - what next? - Review of available enforcement actions. Guidelines for choosing the right option. How the processes work. Order to obtain information from a judgment debtor – individual/corporate officer. Third Party Debt Orders. Charging orders. Attachment of Earnings. Landlord's 'Distress...credit control training

Which Court is Appropriate for your Claim? Standard ‘Claim Form’ The Protocol Process – Conduct of Parties prior to and in the Course of an Action Collection Costs and Late Payment Interest Procedure for Serving Process ‘The Response Pack’ and ‘Acknowledgement of Service Document’ Rules as to...credit control training

Overview of the small claims track Types of cases appropriate and financial limits Provisions of the Civil Procedure rules excluded from the small claims track Case management directions Preparation for the hearing Calling witnesses – who needs to appear Conduct of hearing – including hints on cross...credit control training

SESSION 1 – GETTING STARTED IN CREDIT CONTROL An Attitude Check - “Due date means due date”. Where it all Begins - A quick look at risk assessment and setting up the account. How are we doing? - It’s all about money, so...credit control training

Dealt with in this workshop are the deeper, more advanced interpersonal and intrapersonal issues. The training method used makes the difference between participants leaving with knowledge of what needs to be done and leaving with the skills to do it. Course content: Creating...credit control training

What is tracing all about? What do we have to do to find Absconding Debtors? Tracing Categories Legislation Affecting Tracing Today Recognising Types of Gone-Aways Designing Tracing Strategies Using Technology and Automation to Trace Tracing Skills Required Recruiting, Motivating and Incentivising Tracers Tracing Methods and Techniques Using Sub-Contractors - the...credit control training

Financial Analysis - A framework. Assessing financial health. Financial Ratios - Calculations and uses. Working with cases. Cash Flow - Calculation. Debt capacity. Forecasting and sensitivity. Business Failures - Causes and symptoms. How to spot the early signs. Creative Accounting - Getting behind the numbers. Accounting Standards and Update. credit control training