Personal Development Short courses in Oldham

•What is time management? •Causes of poor time management •Focus •Corporate priorities •Time logs •To do lists and priorities •High value activities •Planning •Delegation & Discipline •Making meetings matter •Getting control of the telephone •Paper – organic and electronic •The Time Management Gurus Course Benefits A fantastic grounding in personal organisation that explores the basics...personal development trainingin oldham

•Attitude management •First impressions •Managing incoming calls •Making outgoing calls – and getting the right person •Know your company with confidence •Dealing with difficult people Course Benefits The techniques that you need to operate effectively in a call centre, customer service, receptionist, or client support role. You’ll learn...personal development trainingin oldham

•Tasks vs People management •Focus first •Objective based assessment •Evaluation of development •The learning equation •Motivation •Delegating effectively •The issue of ownership •Growing achievers Course Benefits This is what you get: This program will give you the means to develop effective management skills so that you gain a reputation as one...personal development trainingin oldham

This course has been specially designed for us by Sarah Beckitt for use at our centres and Sarah also delivers the course in person. Tension, fatigue, anxiety, irritability and inability to relax. These are just a few of the outward signs of...personal development trainingin oldham

•Using negotiation skills •The psychology of negotiation •The size of the ’pie’ •Anchor points •Framing the negotiation •The six steps of a negotiation •Win-win outcomes Course Benefits This is what you get: A look at both the psychology of negotiation and the practical skills that underpin successful negotiations – whether...personal development trainingin oldham

•Know your audience •Preparing your material and yourself •Getting attention and keeping it •Managing visual aids •Summarising and handling questions and comments •Tips for success Course Benefits This is what you get: A lively and practical program that will look at a range of situations where you might...personal development trainingin oldham

•Attitude management •First impressions •Dealing with gatekeepers •Know your company with confidence •Dealing with difficult people •Skills that sell •What makes people buy? •Probing questions •Hearing buying signals •Responsive selling •Objections, closing and making appointments Course Benefits You’ll learn the techniques that you need to contact potential clients and help them to...personal development trainingin oldham