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Professional Telephone Techniques (Ref: 58659)

Venue Wakefield, Workplace Full-time/Part-time Part Time Duration 2 hours Start Date Flexible Day/Evening Day, Work Based Awarding Body College Certificate What you will study This is an introduction to professional telephone techniques and includes:- * Image * Tone of voice * Listening skills * Questioning techniques * Attitude and behaviour * How to deal with “awkward callers” The course...